Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused (unless it was damaged in transit), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at support@newrealityracing.com. You may also call us at +1 888 533 8513.
When you receive your return authorization number, you will be given a return address based on the product. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs & Labels
Per our policy, return shipping responsibility depends on the reason for the return.
Standard Returns (Change of Mind)
In the case of a change of mind return, the customer pays for return shipping. Upon initiating the return process, we will send you a return shipping label. The cost of return shipping will be deducted from your refund.
Defective or Damaged Items
In the case of a defective product return, we provide a prepaid label. New Reality Racing will be responsible for the return costs.
Restocking Fees
We do not charge a restocking fee.
Exchanges
We do not accept exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your refund, please contact us at support@newrealityracing.com or call us at +1 888 533 8513.
Contact Us
Email: support@newrealityracing.com
Phone: +1 888-533-8513
Address: 1419 North Burns Ave, Wichita, KS, 67203, US