VNM Direct Drive Supreme Wheelbase

Shipping is free on all orders within the continuous United States. (We do not ship to Alaska and Hawaii.)

Order Processing & Confirmation

After placing your order, you will receive a confirmation email. This confirms that your order has been received.

Your payment is processed securely at the time of purchase. Once we receive your order, we verify stock availability and vendor status to prevent fraud or delays. If any product is out of stock or delayed, we will contact you and issue a full refund as soon as possible. For more details on payments, click here: Payment Policy — New Reality Racing

Orders placed by 5:00 PM CST typically begin processing the same day. Orders received after this cutoff will begin processing the following business day.

Shipment Timeline

Once processing is complete, your order will be prepared for shipment.

• Processing time (Handling): 1–3 business days (Mon-Fri)

• Transit time: 4–7 business days (Mon-Fri)

• Total Delivery Time: 5–10 business days.

• Tracking: You will receive a tracking number via email as soon as your order ships.

If tracking information has not been provided within 5 business days, please contact us at support@newrealityracing.com.

Carriers and Delivery
We partner with trusted U.S. carriers including UPS, FedEx, DHL, and freight carriers for oversized equipment. For high-value or oversized items, a signature may be required upon delivery. Carrier selection is based on product weight, dimensions, and destination.

U.S. Shipping Only
We currently serve customers within the United States only. We do not ship internationally at this time. Any order placed from outside the U.S. will be automatically canceled and refunded.

Damages
Please inspect your package upon delivery. If any damage is visible before signing for the item, make note of it with the carrier or refuse delivery. If damage is discovered after delivery, please follow these steps:

1. Take photos of the packaging and product within 48 hours.

2. Email support@newrealityracing.com with your order number.

3. Do not discard original packaging or accessories.
   Damage resulting from improper setup, misuse, or post-delivery handling may not be eligible for replacement or refund.

Feel free to give us a call with questions or if you need help with anything.

Contact Us

Email: support@newrealityracing.com

Phone:  +1 888-533-8513

Address: 1419 North Burns Ave, Wichita, KS, 67203, US

Cancellations and Returns Policy

Every product we sell is eligible for return within 30 days of delivery. If something is not right with your order, contact us and we will work with you to resolve it. Returns typically have a 15% restocking fee, but there are exceptions listed below.

Returns

The following applies only to customers inside the United States. (We don't ship anywhere else.)

• Returns are accepted for both defective and non-defective products.
• The product condition must be new or slightly used.
• Request a return within 30 days of delivery.
• We accept returns by mail only.
• The return label can be downloaded and printed from the email we send you, and it is free of charge.
• A 15% restocking fee, calculated on the pre-tax price, applies to every return except an incorrect or incomplete item, shipping damage reported within 48 hours, or a defect confirmed under the manufacturer's warranty.
• Sales tax is refunded in full.
• Refunds are processed within 14 days of the return being received.
• Refunds go to your original payment method.

Shipping Damage vs. Defects

Shipping damage is physical damage visible on delivery (crushed box, cracked housing, bent frame). Report it within 48 hours of delivery with photos. Shipping damage reported after 48 hours will be treated as a standard return with the 15% restocking fee.

Defects are problems that only appear once the product is assembled or powered on (electronics, motors, sensors, software). Defects are handled through the manufacturer's warranty first (repair or replacement, no restocking fee). If the manufacturer inspects the item and finds no defect, it can still be returned as a standard return with the 15% fee.

Return Process

If the item was not what you hoped it would be, please initiate a return within 30 days of delivery. If it arrives damaged, incorrect, or incomplete, report it within 48 hours of delivery with photos.

1. Contact us with your order number and the reason for the return by email (support@newrealityracing.com) or by phone (+1 888-533-8513).
2. We will respond with a return authorization number, a return address, and a free prepaid return label.
3. Repack the item in its original packaging with all hardware, cables, fasteners, and manuals included.
4. Attach the prepaid label to the box.
5. Drop the package off at the carrier location listed on the label, or schedule a pickup with that carrier. For oversized items, we will arrange and pay for a freight pickup.
6. Once your return arrives at the return address, refunds are processed within 14 days and go to your original payment method.

Cancellations

You may cancel your order for any reason at any time before it ships. Contact us by email or phone as soon as you decide.

Once an order has shipped it can no longer be canceled, and it must follow the return process above.

Final Sale Items

We do not currently sell any final sale, custom, made-to-order, or otherwise non-returnable products. Every item in our catalog is eligible for return under this policy.

Exchanges

We do not offer exchanges. The fastest way to get a different product is to return the original item and place a new order once your refund is issued.

Our Commitment

We are here to help you get the right equipment. If something is not right, reach out using the contact details below and we will work with you toward a fair resolution.

Questions: support@newrealityracing.com or +1 888-533-8513.