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Next Level Racing Motion Plus Platform

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Complete the Feel of your Racing Sim with the Next Level Racing Motion Plus and Join Thousands of Users World-Wide

Who is the Motion Plus For?

  • People who want to feel pitch, roll, and heave mechanics on their entire chassis
  • Individuals with home setups who eventually want to upgrade to a combined 3-DOF chassis and 2-DOF seat motion experience by utilizing the convenient Next Level Racing family of motion products
  • Great for a variety of chassis supported setups and is widely compatible thanks to the included mounting bracket for single Motion Plus setups
  • No engineering or technical skills needed for installation 

Sim racers often have to do extensive research before making a purchase for their rig. No one wants to buy something they won't use in a few months because they decided to upgrade to an additional degree of freedom. When you install a Next Level Racing Motion Plus Platform, you a free of those worries. The Motion Plus is upgradable and can take you from 2-DOF to 3-DOF and even 4-DOF with the addition of a traction loss base.

You already have the wheel, the pedals, and the screens. What you don't have is the road pushing back. The Next Level Racing® Motion Plus Platform is a full cockpit mover which means it takes the entire chassis and drives it off live telemetry from the game, so braking loads your shoulders, curbs snap through the frame, and gear shifts land in your chest instead of your speakers.

That signal is read and acted on 4,000 times per second, with movement reaching speeds of up to 1,100mm per second. There is no lag between what the car does and what your body feels. Since 2014, sim racers, flight sim pilots, and professional simulation operators around the world have been running Next Level Racing® motion under their rigs and the Motion Plus Platform is the first in that line to deliver heave, pitch, and roll together.

sim rig and a stand alone next level racing motion plus platform split in the middle by the words precision in motion

Upgrade your rig to a Complete 3-DOF Motion Experience by Mounting Two Motion Plus Platforms to your Chassis to allow for Pitch, Roll, and Heave Mechanics

One platform gets you moving. The included pivot bar lets a single unit run on its own, giving your chassis 2-DOF motion straight out of the box. No second purchase required to get started with partial heave mechanics.

Add a second Motion Plus Platform and the rig unlocks its full range: pitch, roll, and complete heave mechanics working together as 3-DOF chassis motion. You roll into corners at up to 21 degrees per second of velocity roll, catching weight transfer as it happens rather than after the car has already stepped out. Braking and acceleration register at up to 8 degrees per second, which is exactly the cue you need to modulate the pedal instead of guessing at it.

You never have to replace your Motion Platform Plus on your way to a Combined 3-DOF Experience

Every Motion Plus Platform you buy stays in the build. Nothing gets retired, resold, or outgrown. The platform was designed to slot directly into the wider Next Level Racing® motion ecosystem, so your upgrade path is additive:

  • One Motion Plus Platform — Chassis 2-DOF
  • Two Motion Plus Platforms — Chassis 3-DOF
  • Motion Plus Platform + Motion Platform V3 — Chassis 2-DOF and Seat 2-DOF (combined 2-DOF)
  • Two Motion Plus Platforms + Motion Platform V3 — Chassis 3-DOF and Seat 2-DOF (combined 3-DOF)

DOF (Degrees of Freedom) simply counts the distinct directions of movement a given combination can produce. Please check product weight limitations when combining different motion products.

Buy in once at whatever level your budget allows this year, then keep building. The platform you start on is the platform you finish on.

Take Advantage of a Stress-Free Installation and get your NLR Motion Plus Up and Running in Less Than 60 Minutes with No Technical Skills Required

The Motion Plus Platform bolts to your cockpit using the supplied foot assembly kit and pre-cut mounting points. It comes with hand tools, digital instructions, and step-by-step assembly videos which are all you need. Most users are installed and driving inside the hour.

zoomed in shot of the pre-drilled mounting hole on the side of the motion platform plus

Software is just as direct. The Next Level Racing® Platform Manager was rebuilt around the Motion Plus device and runs click-and-play with all major racing and flight titles on PC, with support for new releases added on an ongoing basis. Motion strength, bump feel, roll, and pitch are each dialed in with a single control, and when you're running multiple units you can set effect intensity for each one independently. The engineering underneath features magnetic encoders mounted to the motor shaft feed exact position data back from hardware to game.

It's also built for a house with neighbors and thin walls. The platform is commercial-grade equipment in a compact, low-noise package that fits a spare room rather than a warehouse.


Try the same Motion Plus Platform used in Training by Air Force Cadets and NASA

Next Level Racing® motion platforms are not consumer hardware borrowed by professionals. They're professional hardware you can put in your own room. Militaries, universities, NASA, and Air Force cadet programs have used these platforms for training and research, alongside world-class esports competitors, professional race drivers, VR centers, and commercial simulation facilities running hundreds of units globally.

The hardware backs that up. The Motion Plus Platform is manufactured in Europe from high-grade components, developed with Motion Systems® engineers and more than a decade of simulation experience behind it. Rather than repurposing industrial actuators, the drive system was engineered from scratch for simulation work specifically. Commercial customers are covered by a 1-year warranty.

For pilots, the VR story matters just as much as the motion. VR Headway 2.0 is integrated directly into the Platform Manager and uses advanced mathematical modelling to cancel out unwanted headset movement, correcting your in-game viewpoint in real time as the platform moves beneath you. The result is motion and VR working with each other instead of against each other and far less of the VR sickness that plagues other motion setups on long flights.

Behind the product sits a global community of thousands of active Next Level Racing® users on Discord trading settings, profiles, and hard-won configuration knowledge, plus a dedicated Motion Customer Support team who work on motion products specifically, before and after purchase.

next level racing motion plus platform manual

 

Next Level Racing Motion Plus Platform Manual

Free Shipping

Tracking available on all products

Give us a call

+1 888-533-8513

Online Chat

Available during business hours

Description

Complete the Feel of your Racing Sim with the Next Level Racing Motion Plus and Join Thousands of Users World-Wide

Who is the Motion Plus For?

  • People who want to feel pitch, roll, and heave mechanics on their entire chassis
  • Individuals with home setups who eventually want to upgrade to a combined 3-DOF chassis and 2-DOF seat motion experience by utilizing the convenient Next Level Racing family of motion products
  • Great for a variety of chassis supported setups and is widely compatible thanks to the included mounting bracket for single Motion Plus setups
  • No engineering or technical skills needed for installation 

Sim racers often have to do extensive research before making a purchase for their rig. No one wants to buy something they won't use in a few months because they decided to upgrade to an additional degree of freedom. When you install a Next Level Racing Motion Plus Platform, you a free of those worries. The Motion Plus is upgradable and can take you from 2-DOF to 3-DOF and even 4-DOF with the addition of a traction loss base.

You already have the wheel, the pedals, and the screens. What you don't have is the road pushing back. The Next Level Racing® Motion Plus Platform is a full cockpit mover which means it takes the entire chassis and drives it off live telemetry from the game, so braking loads your shoulders, curbs snap through the frame, and gear shifts land in your chest instead of your speakers.

That signal is read and acted on 4,000 times per second, with movement reaching speeds of up to 1,100mm per second. There is no lag between what the car does and what your body feels. Since 2014, sim racers, flight sim pilots, and professional simulation operators around the world have been running Next Level Racing® motion under their rigs and the Motion Plus Platform is the first in that line to deliver heave, pitch, and roll together.

sim rig and a stand alone next level racing motion plus platform split in the middle by the words precision in motion

Upgrade your rig to a Complete 3-DOF Motion Experience by Mounting Two Motion Plus Platforms to your Chassis to allow for Pitch, Roll, and Heave Mechanics

One platform gets you moving. The included pivot bar lets a single unit run on its own, giving your chassis 2-DOF motion straight out of the box. No second purchase required to get started with partial heave mechanics.

Add a second Motion Plus Platform and the rig unlocks its full range: pitch, roll, and complete heave mechanics working together as 3-DOF chassis motion. You roll into corners at up to 21 degrees per second of velocity roll, catching weight transfer as it happens rather than after the car has already stepped out. Braking and acceleration register at up to 8 degrees per second, which is exactly the cue you need to modulate the pedal instead of guessing at it.

You never have to replace your Motion Platform Plus on your way to a Combined 3-DOF Experience

Every Motion Plus Platform you buy stays in the build. Nothing gets retired, resold, or outgrown. The platform was designed to slot directly into the wider Next Level Racing® motion ecosystem, so your upgrade path is additive:

  • One Motion Plus Platform — Chassis 2-DOF
  • Two Motion Plus Platforms — Chassis 3-DOF
  • Motion Plus Platform + Motion Platform V3 — Chassis 2-DOF and Seat 2-DOF (combined 2-DOF)
  • Two Motion Plus Platforms + Motion Platform V3 — Chassis 3-DOF and Seat 2-DOF (combined 3-DOF)

DOF (Degrees of Freedom) simply counts the distinct directions of movement a given combination can produce. Please check product weight limitations when combining different motion products.

Buy in once at whatever level your budget allows this year, then keep building. The platform you start on is the platform you finish on.

Take Advantage of a Stress-Free Installation and get your NLR Motion Plus Up and Running in Less Than 60 Minutes with No Technical Skills Required

The Motion Plus Platform bolts to your cockpit using the supplied foot assembly kit and pre-cut mounting points. It comes with hand tools, digital instructions, and step-by-step assembly videos which are all you need. Most users are installed and driving inside the hour.

zoomed in shot of the pre-drilled mounting hole on the side of the motion platform plus

Software is just as direct. The Next Level Racing® Platform Manager was rebuilt around the Motion Plus device and runs click-and-play with all major racing and flight titles on PC, with support for new releases added on an ongoing basis. Motion strength, bump feel, roll, and pitch are each dialed in with a single control, and when you're running multiple units you can set effect intensity for each one independently. The engineering underneath features magnetic encoders mounted to the motor shaft feed exact position data back from hardware to game.

It's also built for a house with neighbors and thin walls. The platform is commercial-grade equipment in a compact, low-noise package that fits a spare room rather than a warehouse.


Try the same Motion Plus Platform used in Training by Air Force Cadets and NASA

Next Level Racing® motion platforms are not consumer hardware borrowed by professionals. They're professional hardware you can put in your own room. Militaries, universities, NASA, and Air Force cadet programs have used these platforms for training and research, alongside world-class esports competitors, professional race drivers, VR centers, and commercial simulation facilities running hundreds of units globally.

The hardware backs that up. The Motion Plus Platform is manufactured in Europe from high-grade components, developed with Motion Systems® engineers and more than a decade of simulation experience behind it. Rather than repurposing industrial actuators, the drive system was engineered from scratch for simulation work specifically. Commercial customers are covered by a 1-year warranty.

For pilots, the VR story matters just as much as the motion. VR Headway 2.0 is integrated directly into the Platform Manager and uses advanced mathematical modelling to cancel out unwanted headset movement, correcting your in-game viewpoint in real time as the platform moves beneath you. The result is motion and VR working with each other instead of against each other and far less of the VR sickness that plagues other motion setups on long flights.

Behind the product sits a global community of thousands of active Next Level Racing® users on Discord trading settings, profiles, and hard-won configuration knowledge, plus a dedicated Motion Customer Support team who work on motion products specifically, before and after purchase.

next level racing motion plus platform manual

 

Next Level Racing Motion Plus Platform Manual

Shipping

Shipping is free on all orders within the continuous United States. (We do not ship to Alaska and Hawaii.)

Order Processing & Confirmation

After placing your order, you will receive a confirmation email. This confirms that your order has been received.

Your payment is processed securely at the time of purchase. Once we receive your order, we verify stock availability and vendor status to prevent fraud or delays. If any product is out of stock or delayed, we will contact you and issue a full refund as soon as possible. For more details on payments, click here: Payment Policy — New Reality Racing

Orders placed by 5:00 PM CST typically begin processing the same day. Orders received after this cutoff will begin processing the following business day.

Shipment Timeline

Once processing is complete, your order will be prepared for shipment.

  • Processing time (Handling): 1–3 business days (Mon-Fri)

  • Transit time: 4–7 business days (Mon-Fri)

  • Total Delivery Time: 5–10 business days.

  • Tracking: You will receive a tracking number via email as soon as your order ships.

If tracking information has not been provided within 5 business days, please contact us at support@newrealityracing.com.

Carriers and Delivery
We partner with trusted U.S. carriers including UPS, FedEx, DHL, and freight carriers for oversized equipment. For high-value or oversized items, a signature may be required upon delivery. Carrier selection is based on product weight, dimensions, and destination.

U.S. Shipping Only
We currently serve customers within the United States only. We do not ship internationally at this time. Any order placed from outside the U.S. will be automatically canceled and refunded.

Damages
Please inspect your package upon delivery. If any damage is visible before signing for the item, make note of it with the carrier or refuse delivery. If damage is discovered after delivery, please follow these steps:

  1. Take photos of the packaging and product within 48 hours.

  2. Email support@newrealityracing.com with your order number.

  3. Do not discard original packaging or accessories.
    Damage resulting from improper setup, misuse, or post-delivery handling may not be eligible for replacement or refund.

Feel free to give us a call with questions or if you need help with anything.

Contact Us

Email: support@newrealityracing.com

Phone:  +1 888-533-8513

Address: 1419 North Burns Ave, Wichita, KS, 67203, US

Returns

Cancellations and Returns Policy

Every product we sell is eligible for return within 30 days of delivery. If something is not right with your order, contact us and we will work with you to resolve it. Returns typically have a 15% restocking fee, but there are exceptions listed below.

Returns

The following applies only to customers inside the United States. (We don't ship anywhere else.)

  • Returns are accepted for both defective and non-defective products.
  • The product condition must be new or slightly used.
  • Request a return within 30 days of delivery.
  • We accept returns by mail only.
  • The return label can be downloaded and printed from the email we send you, and it is free of charge.
  • A 15% restocking fee, calculated on the pre-tax price, applies to every return except an incorrect or incomplete item, shipping damage reported within 48 hours, or a defect confirmed under the manufacturer's warranty.
  • Sales tax is refunded in full.
  • Refunds are processed within 14 days of the return being received.
  • Refunds go to your original payment method.

Shipping Damage vs. Defects

Shipping damage is physical damage visible on delivery (crushed box, cracked housing, bent frame). Report it within 48 hours of delivery with photos. Shipping damage reported after 48 hours will be treated as a standard return with the 15% restocking fee.

Defects are problems that only appear once the product is assembled or powered on (electronics, motors, sensors, software). Defects are handled through the manufacturer's warranty first (repair or replacement, no restocking fee). If the manufacturer inspects the item and finds no defect, it can still be returned as a standard return with the 15% fee.

Return Process

If the item was not what you hoped it would be, please initiate a return within 30 days of delivery. If it arrives damaged, incorrect, or incomplete, report it within 48 hours of delivery with photos.

  1. Contact us with your order number and the reason for the return by email (support@newrealityracing.com) or by phone (+1 888-533-8513).
  2. We will respond with a return authorization number, a return address, and a free prepaid return label.
  3. Repack the item in its original packaging with all hardware, cables, fasteners, and manuals included.
  4. Attach the prepaid label to the box.
  5. Drop the package off at the carrier location listed on the label, or schedule a pickup with that carrier. For oversized items, we will arrange and pay for a freight pickup.
  6. Once your return arrives at the return address, refunds are processed within 14 days and go to your original payment method.

Cancellations

You may cancel your order for any reason at any time before it ships. Contact us by email or phone as soon as you decide.

Once an order has shipped it can no longer be canceled, and it must follow the return process above.

Final Sale Items

We do not currently sell any final sale, custom, made-to-order, or otherwise non-returnable products. Every item in our catalog is eligible for return under this policy.

Exchanges

We do not offer exchanges. The fastest way to get a different product is to return the original item and place a new order once your refund is issued.

Our Commitment

We are here to help you get the right equipment. If something is not right, reach out using the contact details below and we will work with you toward a fair resolution.

Questions: support@newrealityracing.com or +1 888-533-8513.

Description

Complete the Feel of your Racing Sim with the Next Level Racing Motion Plus and Join Thousands of Users World-Wide

Who is the Motion Plus For?

  • People who want to feel pitch, roll, and heave mechanics on their entire chassis
  • Individuals with home setups who eventually want to upgrade to a combined 3-DOF chassis and 2-DOF seat motion experience by utilizing the convenient Next Level Racing family of motion products
  • Great for a variety of chassis supported setups and is widely compatible thanks to the included mounting bracket for single Motion Plus setups
  • No engineering or technical skills needed for installation 

Sim racers often have to do extensive research before making a purchase for their rig. No one wants to buy something they won't use in a few months because they decided to upgrade to an additional degree of freedom. When you install a Next Level Racing Motion Plus Platform, you a free of those worries. The Motion Plus is upgradable and can take you from 2-DOF to 3-DOF and even 4-DOF with the addition of a traction loss base.

You already have the wheel, the pedals, and the screens. What you don't have is the road pushing back. The Next Level Racing® Motion Plus Platform is a full cockpit mover which means it takes the entire chassis and drives it off live telemetry from the game, so braking loads your shoulders, curbs snap through the frame, and gear shifts land in your chest instead of your speakers.

That signal is read and acted on 4,000 times per second, with movement reaching speeds of up to 1,100mm per second. There is no lag between what the car does and what your body feels. Since 2014, sim racers, flight sim pilots, and professional simulation operators around the world have been running Next Level Racing® motion under their rigs and the Motion Plus Platform is the first in that line to deliver heave, pitch, and roll together.

sim rig and a stand alone next level racing motion plus platform split in the middle by the words precision in motion

Upgrade your rig to a Complete 3-DOF Motion Experience by Mounting Two Motion Plus Platforms to your Chassis to allow for Pitch, Roll, and Heave Mechanics

One platform gets you moving. The included pivot bar lets a single unit run on its own, giving your chassis 2-DOF motion straight out of the box. No second purchase required to get started with partial heave mechanics.

Add a second Motion Plus Platform and the rig unlocks its full range: pitch, roll, and complete heave mechanics working together as 3-DOF chassis motion. You roll into corners at up to 21 degrees per second of velocity roll, catching weight transfer as it happens rather than after the car has already stepped out. Braking and acceleration register at up to 8 degrees per second, which is exactly the cue you need to modulate the pedal instead of guessing at it.

You never have to replace your Motion Platform Plus on your way to a Combined 3-DOF Experience

Every Motion Plus Platform you buy stays in the build. Nothing gets retired, resold, or outgrown. The platform was designed to slot directly into the wider Next Level Racing® motion ecosystem, so your upgrade path is additive:

  • One Motion Plus Platform — Chassis 2-DOF
  • Two Motion Plus Platforms — Chassis 3-DOF
  • Motion Plus Platform + Motion Platform V3 — Chassis 2-DOF and Seat 2-DOF (combined 2-DOF)
  • Two Motion Plus Platforms + Motion Platform V3 — Chassis 3-DOF and Seat 2-DOF (combined 3-DOF)

DOF (Degrees of Freedom) simply counts the distinct directions of movement a given combination can produce. Please check product weight limitations when combining different motion products.

Buy in once at whatever level your budget allows this year, then keep building. The platform you start on is the platform you finish on.

Take Advantage of a Stress-Free Installation and get your NLR Motion Plus Up and Running in Less Than 60 Minutes with No Technical Skills Required

The Motion Plus Platform bolts to your cockpit using the supplied foot assembly kit and pre-cut mounting points. It comes with hand tools, digital instructions, and step-by-step assembly videos which are all you need. Most users are installed and driving inside the hour.

zoomed in shot of the pre-drilled mounting hole on the side of the motion platform plus

Software is just as direct. The Next Level Racing® Platform Manager was rebuilt around the Motion Plus device and runs click-and-play with all major racing and flight titles on PC, with support for new releases added on an ongoing basis. Motion strength, bump feel, roll, and pitch are each dialed in with a single control, and when you're running multiple units you can set effect intensity for each one independently. The engineering underneath features magnetic encoders mounted to the motor shaft feed exact position data back from hardware to game.

It's also built for a house with neighbors and thin walls. The platform is commercial-grade equipment in a compact, low-noise package that fits a spare room rather than a warehouse.


Try the same Motion Plus Platform used in Training by Air Force Cadets and NASA

Next Level Racing® motion platforms are not consumer hardware borrowed by professionals. They're professional hardware you can put in your own room. Militaries, universities, NASA, and Air Force cadet programs have used these platforms for training and research, alongside world-class esports competitors, professional race drivers, VR centers, and commercial simulation facilities running hundreds of units globally.

The hardware backs that up. The Motion Plus Platform is manufactured in Europe from high-grade components, developed with Motion Systems® engineers and more than a decade of simulation experience behind it. Rather than repurposing industrial actuators, the drive system was engineered from scratch for simulation work specifically. Commercial customers are covered by a 1-year warranty.

For pilots, the VR story matters just as much as the motion. VR Headway 2.0 is integrated directly into the Platform Manager and uses advanced mathematical modelling to cancel out unwanted headset movement, correcting your in-game viewpoint in real time as the platform moves beneath you. The result is motion and VR working with each other instead of against each other and far less of the VR sickness that plagues other motion setups on long flights.

Behind the product sits a global community of thousands of active Next Level Racing® users on Discord trading settings, profiles, and hard-won configuration knowledge, plus a dedicated Motion Customer Support team who work on motion products specifically, before and after purchase.

next level racing motion plus platform manual

 

Next Level Racing Motion Plus Platform Manual

Shipping

Shipping is free on all orders within the continuous United States. (We do not ship to Alaska and Hawaii.)

Order Processing & Confirmation

After placing your order, you will receive a confirmation email. This confirms that your order has been received.

Your payment is processed securely at the time of purchase. Once we receive your order, we verify stock availability and vendor status to prevent fraud or delays. If any product is out of stock or delayed, we will contact you and issue a full refund as soon as possible. For more details on payments, click here: Payment Policy — New Reality Racing

Orders placed by 5:00 PM CST typically begin processing the same day. Orders received after this cutoff will begin processing the following business day.

Shipment Timeline

Once processing is complete, your order will be prepared for shipment.

  • Processing time (Handling): 1–3 business days (Mon-Fri)

  • Transit time: 4–7 business days (Mon-Fri)

  • Total Delivery Time: 5–10 business days.

  • Tracking: You will receive a tracking number via email as soon as your order ships.

If tracking information has not been provided within 5 business days, please contact us at support@newrealityracing.com.

Carriers and Delivery
We partner with trusted U.S. carriers including UPS, FedEx, DHL, and freight carriers for oversized equipment. For high-value or oversized items, a signature may be required upon delivery. Carrier selection is based on product weight, dimensions, and destination.

U.S. Shipping Only
We currently serve customers within the United States only. We do not ship internationally at this time. Any order placed from outside the U.S. will be automatically canceled and refunded.

Damages
Please inspect your package upon delivery. If any damage is visible before signing for the item, make note of it with the carrier or refuse delivery. If damage is discovered after delivery, please follow these steps:

  1. Take photos of the packaging and product within 48 hours.

  2. Email support@newrealityracing.com with your order number.

  3. Do not discard original packaging or accessories.
    Damage resulting from improper setup, misuse, or post-delivery handling may not be eligible for replacement or refund.

Feel free to give us a call with questions or if you need help with anything.

Contact Us

Email: support@newrealityracing.com

Phone:  +1 888-533-8513

Address: 1419 North Burns Ave, Wichita, KS, 67203, US

Returns

Cancellations and Returns Policy

Every product we sell is eligible for return within 30 days of delivery. If something is not right with your order, contact us and we will work with you to resolve it. Returns typically have a 15% restocking fee, but there are exceptions listed below.

Returns

The following applies only to customers inside the United States. (We don't ship anywhere else.)

  • Returns are accepted for both defective and non-defective products.
  • The product condition must be new or slightly used.
  • Request a return within 30 days of delivery.
  • We accept returns by mail only.
  • The return label can be downloaded and printed from the email we send you, and it is free of charge.
  • A 15% restocking fee, calculated on the pre-tax price, applies to every return except an incorrect or incomplete item, shipping damage reported within 48 hours, or a defect confirmed under the manufacturer's warranty.
  • Sales tax is refunded in full.
  • Refunds are processed within 14 days of the return being received.
  • Refunds go to your original payment method.

Shipping Damage vs. Defects

Shipping damage is physical damage visible on delivery (crushed box, cracked housing, bent frame). Report it within 48 hours of delivery with photos. Shipping damage reported after 48 hours will be treated as a standard return with the 15% restocking fee.

Defects are problems that only appear once the product is assembled or powered on (electronics, motors, sensors, software). Defects are handled through the manufacturer's warranty first (repair or replacement, no restocking fee). If the manufacturer inspects the item and finds no defect, it can still be returned as a standard return with the 15% fee.

Return Process

If the item was not what you hoped it would be, please initiate a return within 30 days of delivery. If it arrives damaged, incorrect, or incomplete, report it within 48 hours of delivery with photos.

  1. Contact us with your order number and the reason for the return by email (support@newrealityracing.com) or by phone (+1 888-533-8513).
  2. We will respond with a return authorization number, a return address, and a free prepaid return label.
  3. Repack the item in its original packaging with all hardware, cables, fasteners, and manuals included.
  4. Attach the prepaid label to the box.
  5. Drop the package off at the carrier location listed on the label, or schedule a pickup with that carrier. For oversized items, we will arrange and pay for a freight pickup.
  6. Once your return arrives at the return address, refunds are processed within 14 days and go to your original payment method.

Cancellations

You may cancel your order for any reason at any time before it ships. Contact us by email or phone as soon as you decide.

Once an order has shipped it can no longer be canceled, and it must follow the return process above.

Final Sale Items

We do not currently sell any final sale, custom, made-to-order, or otherwise non-returnable products. Every item in our catalog is eligible for return under this policy.

Exchanges

We do not offer exchanges. The fastest way to get a different product is to return the original item and place a new order once your refund is issued.

Our Commitment

We are here to help you get the right equipment. If something is not right, reach out using the contact details below and we will work with you toward a fair resolution.

Questions: support@newrealityracing.com or +1 888-533-8513.