NRG Innovations Classic 380mm Wood Grain Steering Wheel

Shipping is free on all orders within the mainland United States (Lower 48).

Order Processing & Confirmation

After placing your order, you will receive a confirmation email. This confirms that your order has been received.

Your payment is processed securely at the time of purchase. Once we receive your order, we verify stock availability and vendor status to prevent fraud or delays. If any product is out of stock or delayed, we will contact you and issue a full refund as soon as possible. For more details on payments, click here: Payment Policy — New Reality Racing

Orders placed by 5:00 PM CST typically begin processing the same day. Orders received after this cutoff will begin processing the following business day.

Shipment Timeline

Once processing is complete, your order will be prepared for shipment.

• Processing time (Handling): 1–3 business days (Mon-Fri)

• Transit time: 4–7 business days

• Total Delivery Time: 5–10 business days.

• Tracking: You will receive a tracking number via email as soon as your order ships.

If tracking information has not been provided within 5 business days, please contact us at support@newrealityracing.com.

Carriers and Delivery
We partner with trusted U.S. carriers including UPS, FedEx, DHL, and freight carriers for oversized equipment. For high-value or oversized items, a signature may be required upon delivery. Carrier selection is based on product weight, dimensions, and destination.

U.S. Shipping Only
We currently serve customers within the United States only. We do not ship internationally at this time. Any order placed from outside the U.S. will be automatically canceled and refunded.

Damages
Please inspect your package upon delivery. If any damage is visible before signing for the item, make note of it with the carrier or refuse delivery. If damage is discovered after delivery, please follow these steps:

1. Take photos of the packaging and product within 48 hours.

2. Email support@newrealityracing.com with your order number.

3. Do not discard original packaging or accessories.
   Damage resulting from improper setup, misuse, or post-delivery handling may not be eligible for replacement or refund.

Feel free to give us a call with questions or if you need help with anything.

Contact Us

Email: support@newrealityracing.com

Phone:  +1 888-533-8513

Address: 1419 North Burns Ave, Wichita, KS, 67203, US

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused (unless it was damaged in transit), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at support@newrealityracing.com. You may also call us at +1 888 533 8513.

When you receive your return authorization number, you will be given a return address based on the product. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs & Labels

Per our policy, return shipping responsibility depends on the reason for the return.

Standard Returns (Change of Mind)

In the case of a change of mind return, the customer pays for return shipping. Upon initiating the return process, we will send you a return shipping label. The cost of return shipping will be deducted from your refund.

Defective or Damaged Items

In the case of a defective product return, we provide a prepaid label. New Reality Racing will be responsible for the return costs.

Restocking Fees

We do not charge a restocking fee.

Exchanges

We do not accept exchanges at this time. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your refund, please contact us at support@newrealityracing.com or call us at +1 888 533 8513.

Contact Us

Email: support@newrealityracing.com

Phone:  +1 888-533-8513

Address: 1419 North Burns Ave, Wichita, KS, 67203, US